Shipping policy

Last Updated: August 11, 2026

At TidyToss, thoughtful organization should feel simple from the moment you place your order to the moment it arrives at your home.

This Shipping Policy explains how we process, ship, track, and deliver orders placed through TidyToss.store.

Free Worldwide Shipping

We are pleased to offer:

FREE WORLDWIDE SHIPPING

There is no standard shipping charge for eligible orders delivered to supported destinations.

Our goal is to make TidyToss products accessible without adding unnecessary standard shipping costs at checkout.

Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

Delivery estimates may vary depending on destination, carrier operations, customs processing, local delivery networks, weather, holidays, and other circumstances.

Where checkout or an order confirmation displays a different estimate for a particular order, the order-specific information should be considered alongside this policy.

Delivery estimates are provided in good faith but should not be interpreted as an absolute delivery guarantee unless expressly stated.

Order Processing

Orders generally require processing before they are transferred to the shipping carrier.

Processing may include:

Payment verification

Order confirmation

Inventory allocation

Product inspection where applicable

Packaging

Label creation

Carrier handoff

Processing and transit are separate stages.

Order Confirmation

After successfully placing an order, customers should receive an order confirmation using the contact information provided during checkout.

Please review your order information carefully.

If you notice an incorrect shipping address, variant, quantity, or other important issue, contact:

support@TidyToss.store

as soon as possible.

We will attempt to assist, but changes cannot be guaranteed once fulfillment has begun.

Shipping Confirmation

When applicable tracking information becomes available, it may be provided by email or through the relevant order-status page.

Tracking information can sometimes take time to update after a shipping label is created.

A lack of immediate tracking movement does not necessarily mean the package has not been processed.

International Shipping

TidyToss offers shipping to supported destinations worldwide.

International deliveries may be handled by multiple logistics providers as the parcel travels between origin, transit locations, destination countries, and local delivery networks.

This can occasionally result in gaps between tracking updates.

Customs and Import Procedures

International orders may be subject to customs processing and local import requirements.

Customs procedures vary between jurisdictions and may occasionally extend delivery times.

Customers are responsible for providing accurate information required for lawful delivery.

Where taxes, duties, or import fees apply, their treatment may depend on destination laws and what is displayed or collected at checkout.

Multiple Packages

An order containing multiple products may sometimes be shipped in more than one package.

This may occur when products are stored or fulfilled from different facilities.

Packages belonging to the same order may therefore arrive on different dates.

If you receive only part of your order, review available tracking information before assuming that an item is missing.

Address Accuracy

Customers are responsible for entering a complete and accurate delivery address.

Please verify:

Recipient name

Street address

Apartment or unit number

City

Province or state

Postal or ZIP code

Country

Telephone number where requested

An incomplete or incorrect address can result in delays, failed delivery, or return to sender.

If you discover an error, contact us immediately.

Address Changes

We may be able to modify an address before fulfillment begins.

Once an order has been shipped, however, changes may not be possible.

Carrier restrictions determine whether a package can be redirected after dispatch.

Delivery Attempts

Depending on the destination and carrier, delivery may involve:

Direct delivery

Safe-place delivery

Mailbox delivery where appropriate

Building reception

Concierge service

Pickup point

Local postal collection

Additional delivery attempts

Customers should monitor available tracking information and carrier notifications.

Packages Marked Delivered

If tracking states that your package has been delivered but you cannot find it, check the surrounding delivery area and with household members, neighbors, reception staff, building management, or other reasonable locations.

If the package still cannot be located, contact us at support@TidyToss.store.

We will review the available information and help determine appropriate next steps.

Delayed Packages

Although most orders should arrive within their estimated delivery period, delays can occasionally occur.

Possible causes include:

Severe weather

Carrier congestion

Customs processing

Public holidays

High-volume shopping periods

Transportation disruptions

Remote delivery locations

Incorrect or incomplete address information

Unexpected logistical interruptions

If your package is significantly delayed, please contact us with your order number.

Lost Packages

If tracking and carrier information indicate that a package may have been lost in transit, contact our customer support team.

We may investigate with available shipping partners and determine the appropriate resolution based on the circumstances.

Customers should not be required to bear the loss caused by a verified carrier failure where applicable consumer law or our policies provide otherwise.

Damaged Packages

If your order arrives visibly damaged, photograph the package and product as soon as reasonably possible.

Contact support@TidyToss.store and include:

Order number

Description of the issue

Photographs of the packaging

Photographs of the affected product

We will review the information and provide an appropriate resolution in accordance with our Return & Refund Policy.

Refused Deliveries

Customers should avoid refusing a delivery unless instructed by our support team.

Refusing a parcel can cause significant delays because it may be returned through multiple logistics networks.

If you no longer want your order, contact us so we can provide the appropriate return procedure.

Unclaimed Packages

If a carrier holds a package for collection, customers are responsible for collecting it within the carrier's applicable timeframe.

If an unclaimed parcel is returned, contact us so we can review available options.

Remote Locations

Some remote areas may require additional transit time.

The availability of shipping services can also depend on local carrier coverage.

If we cannot reasonably deliver an order to the address provided, we will contact you and provide an appropriate resolution, which may include cancellation and refund.

Holidays and Peak Seasons

Delivery networks may experience increased volume around holidays and major shopping periods.

Customers ordering for a specific occasion should allow additional time whenever possible.

Shipping Restrictions

Although we aim to provide worldwide service, there may be limited circumstances where shipping to a particular location is temporarily or permanently unavailable due to:

Carrier restrictions

Trade restrictions

Legal requirements

Natural disasters

Conflict or severe disruption

Remote location limitations

Other circumstances outside reasonable operational control

If we cannot fulfill your order, we will contact you and provide an appropriate refund where applicable.

Contact Our Shipping Team

For assistance with shipping or delivery:

Email: support@TidyToss.store
Phone: (800) 361-2613

TidyToss
2395 Bayview Ave
North York, ON M2L 1A2
Canada