Contact information
Last Updated: August 11, 2026
At TidyToss, we believe good customer service should feel much like a well-organized home: uncomplicated, accessible, calm, and dependable.
Whether you have a question before ordering or need assistance after receiving your purchase, our customer support team is available to help.
Contact TidyToss
Business Name:
TidyToss
Website:
TidyToss.store
Customer Support Email:
support@TidyToss.store
Telephone:
(800) 361-2613
Business Contact Address:
2395 Bayview Ave
North York, ON M2L 1A2
Canada
Customer Support
You may contact us for assistance regarding:
Products
Product dimensions
Product features
Orders
Order changes
Shipping
Tracking
Delivery
Returns
Refunds
Damaged products
Incorrect products
Missing items
Payments
Website questions
General customer service
For most order-related inquiries, email is recommended because it allows you to provide your order number, photographs, and other information that may help us investigate your request.
Before Placing an Order
If you have a question about one of our products, please review the product description first.
Because TidyToss focuses on household organization products designed for different spaces, dimensions can be particularly important.
We recommend checking measurements before ordering products intended for:
Countertops
Under-sink cabinets
Bathroom corners
Desktops
Kitchen cabinets
Bedrooms
Small apartments
Office spaces
If information remains unclear, contact us before ordering.
Existing Orders
When contacting us regarding an existing order, please include:
Your full name
Order number
Email address used for the purchase
A clear explanation of your question
Photographs when relevant
Providing complete information helps us identify the order and understand the situation more efficiently.
Order Changes
If you need to modify an order, contact us immediately.
Depending on fulfillment status, we may not be able to change products, variants, quantities, or addresses after processing begins.
We will nevertheless make reasonable efforts to assist where possible.
Shipping Questions
For shipping inquiries, include your order number and, where relevant, any tracking information you have received.
Please remember that tracking systems may not update immediately after shipment.
Return Requests
All return requests should begin by contacting:
support@TidyToss.store
Do not send a return to an address simply because it appears on our website.
The appropriate return location or return procedure may vary depending on the order and fulfillment circumstances.
Our support team will provide applicable instructions.
Damaged or Incorrect Products
If a product arrives damaged, defective, or materially different from what you ordered, contact us promptly.
Please provide clear photographs whenever reasonably possible.
This can help us understand the issue and provide an appropriate resolution.
Refund Questions
Approved refunds are normally returned to the original payment method.
Financial institutions and payment processors may require additional processing time after a refund has been issued.
If you have received confirmation that a refund was issued but it has not appeared after a reasonable period, contact your payment provider and our support team as appropriate.
Business Address
Our business contact address is:
TidyToss
2395 Bayview Ave
North York, ON M2L 1A2
Canada
Unless specifically authorized by our customer support team, this address should not automatically be treated as a return warehouse address.
Please contact us before returning any product.
Communication
For efficient communication, customers should use accurate contact information when placing an order.
We may use the email address or telephone number associated with your order to provide essential information concerning payment, fulfillment, shipping, delivery, returns, refunds, security, or customer support.
Marketing communications, where applicable, are handled according to relevant consent and unsubscribe requirements.
Privacy
When contacting us, please avoid sending unnecessary sensitive information.
We will only request information reasonably needed to identify your order, verify a transaction, or resolve your inquiry.
Never send passwords or complete payment-card credentials by email.
Fraud Awareness
TidyToss customer support will not ask you to disclose your account password or complete credit/debit card number by ordinary email.
If you receive a suspicious communication claiming to represent TidyToss, contact us directly using the information published on our official store.
Customer Care Philosophy
TidyToss is inspired by the simplicity and balance of Japandi living.
That philosophy extends beyond the appearance of our products.
We aim to keep customer support clear and practical, avoiding unnecessary complexity whenever possible.
Our goal is to help you resolve your question and return your attention to what matters most — enjoying a cleaner, calmer, better-organized home.
Contact Summary
For assistance, contact:
TidyToss
2395 Bayview Ave
North York, ON M2L 1A2
Canada
Email: support@TidyToss.store
Phone: (800) 361-2613
Website: TidyToss.store
Tidy Space. Simple Living.