Refund policy

Last Updated: August 11, 2026

At TidyToss, we believe that a thoughtfully organized home should bring simplicity and peace of mind. We want the same experience to extend to every purchase you make with us. Our Return & Refund Policy has therefore been designed to be clear, straightforward, and customer-focused.

We understand that sometimes a product may not be exactly what you expected, may not suit your space, or may arrive with an issue. If that happens, we are here to help.

This policy explains the conditions and procedures for returns, refunds, damaged products, incorrect items, cancellations, and other order-related concerns.

By purchasing from TidyToss.store, you acknowledge and agree to the terms described below.

30-Day Return Policy

We offer a 30-day return period.

You may request a return within 30 days after receiving your order. The 30-day period begins on the date your package is recorded as delivered to the delivery address provided with your order.

Eligible returns are offered at no return cost to the customer when handled according to the return instructions provided by our customer support team.

To begin a return, contact us at:

support@TidyToss.store

Please do not send a product back without contacting us first. Returns sent without authorization or to an unauthorized address may not be accepted or processed.

Return Eligibility

To qualify for a standard return, the product should generally be returned in substantially the same condition in which it was received.

Where reasonably applicable, products should be:

Unused or only inspected to determine suitability

Clean and in resalable condition

Free from avoidable damage

Returned with original components and accessories

Returned with original packaging where reasonably possible

Accompanied by proof of purchase or an identifiable TidyToss order

We understand that customers may need to open packaging to inspect a product. Opening a package does not automatically make an item ineligible for return.

However, products that have been substantially used, intentionally modified, improperly handled, or damaged after delivery may not qualify for a standard change-of-mind return, subject to applicable consumer law.

How to Request a Return

To request a return, email support@TidyToss.store.

Please provide your:

Full name

Order number

Email address associated with the order

Product you wish to return

Reason for the return

Relevant photographs if the product is damaged, defective, or incorrect

Our customer support team will review your request and provide appropriate return instructions.

Please follow the instructions carefully.

Do not independently ship the product to the address shown on our Contact page unless our customer service team specifically instructs you to do so.

Free Returns

TidyToss offers free eligible returns within the 30-day return period.

Where a return shipping label or another return method is provided, customers should use the authorized method supplied by our support team.

Return arrangements may differ depending on the customer's country, the product, and the fulfillment location.

We reserve the right to select a reasonable return method.

Customers should not independently purchase expedited or premium return shipping and expect reimbursement unless that method has been approved by us in writing beforehand.

Refunds

Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.

When approved, the refund will generally be issued to the original payment method used for the purchase.

Please remember that payment providers, credit card companies, banks, and other financial institutions may require additional processing time before the refund appears in your account.

Once we have issued a refund, processing times controlled by financial institutions are outside our direct control.

Full and Partial Refunds

A full refund may generally be provided for eligible returned items in accordance with this policy.

In limited circumstances, a partial refund may be appropriate when legally permitted, including when a product is returned with missing components, significant signs of use, or damage that occurred after delivery and was not caused by a product defect.

Any applicable deductions will be assessed reasonably and in accordance with applicable law.

Nothing in this policy limits any non-waivable consumer rights available to you under applicable legislation.

Damaged or Defective Products

We carefully select products intended to make everyday organization simpler, but occasionally a product may arrive damaged or may contain a manufacturing defect.

Please inspect your order after delivery.

If your product arrives damaged or defective, contact us promptly at support@TidyToss.store.

Include your order number and clear photographs or other relevant information showing the problem.

Depending on the circumstances, we may offer an appropriate resolution such as:

Replacement

Refund

Partial refund where appropriate and agreed upon

Another reasonable remedy

We may request additional photographs or information to understand the issue and determine the appropriate solution.

Incorrect Products

If you receive an item that differs materially from the product or variant you ordered, please contact us.

Provide photographs of the product received, its packaging where relevant, and your order number.

After verification, we will work with you to provide an appropriate solution without requiring you to bear the cost resulting from our error.

Missing Items

If your package arrives but an item listed in your order appears to be missing, first check your shipping confirmation.

Orders containing multiple products may sometimes be delivered in separate packages.

If all expected packages have been delivered and an item remains missing, contact support@TidyToss.store.

We will review the available order and shipping information and assist you accordingly.

Exchanges

Because inventory availability can change, we may not always be able to offer direct exchanges.

Where a direct exchange is unavailable, the simplest process may be to return the eligible item for a refund and place a new order for the preferred product.

Contact our customer support team before returning anything so we can explain the options available for your particular order.

Order Cancellations

If you wish to cancel an order, contact us as quickly as possible.

We will attempt to accommodate cancellation requests when an order has not yet entered processing, fulfillment, or shipment.

However, we cannot guarantee that an order can be cancelled once fulfillment has begun.

If an order can no longer be cancelled, you may request an eligible return after receiving it under the terms of this policy.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information during checkout.

If you notice an error in your shipping address, contact us immediately.

We will make reasonable efforts to update the information before shipment, but changes cannot be guaranteed after an order has entered fulfillment or been transferred to a carrier.

If an order cannot be delivered because of an incorrect or incomplete address supplied by the customer, please contact us so we can review the available options.

Packages Marked Delivered

If tracking information shows that a package was delivered but you cannot locate it, please check:

Around the delivery location

With household members

With neighbors where appropriate

With reception, concierge, or building management

Any designated safe delivery areas

Carrier delivery notifications

If the package remains missing, contact us and we will assist with the available shipping information.

Return Packaging

Please package returned products reasonably securely to prevent damage during transit.

Whenever possible, use the original packaging or another suitable protective package.

TidyToss is not responsible for avoidable damage caused by inadequate return packaging, except where applicable law provides otherwise.

Non-Returnable Items

Certain items may not qualify for standard returns where permitted by law, including:

Products intentionally damaged after delivery

Products substantially altered by the customer

Items returned outside the applicable return period without prior authorization

Items that cannot reasonably be accepted for hygiene or safety reasons after certain types of use, where legally applicable

Items not purchased from TidyToss.store

This does not affect your rights regarding products that are defective, damaged, materially misdescribed, or otherwise protected by applicable consumer law.

Promotional Purchases

Unless a specific promotion clearly states otherwise, eligible products purchased during promotional events may still qualify for our standard return policy.

Refunds are based on the amount actually paid for the returned product after applicable discounts.

If a promotion involves multiple products, bundles, gifts, or minimum-purchase requirements, the refund may be adjusted where reasonably necessary to account for the promotional terms.

Original Payment Method

Refunds will normally be returned to the original payment method.

For security reasons, we generally cannot redirect a refund to an unrelated card, bank account, or payment account.

If the original payment method is no longer available, contact us and we will review the situation based on the capabilities of our payment provider.

Consumer Rights

This Return & Refund Policy is intended to complement, not replace, mandatory rights available under applicable consumer protection laws.

If applicable law provides you with rights or remedies that cannot legally be excluded or restricted, those rights remain unaffected.

Contact Us About a Return

For all return and refund questions, contact:

TidyToss
2395 Bayview Ave
North York, ON M2L 1A2
Canada

Email: support@TidyToss.store
Phone: (800) 361-2613

Please contact us before sending a return.

At TidyToss, our philosophy is simple: less complication, more clarity. We aim to make resolving an order concern as straightforward as possible.