Contact
We’re Here to Help
At TidyToss, we believe customer care should reflect the same philosophy as our products: simple, clear, thoughtful, and dependable.
Whether you have a question before placing an order, need assistance with an existing purchase, want additional information about a product, or simply need help finding the right solution for your space, our customer support team is here to assist you.
We want every interaction with TidyToss to feel straightforward and comfortable.
Customer Support
For general questions, product information, order assistance, shipping inquiries, returns, refunds, or other customer service matters, please contact us using the information below.
TidyToss
Address:
2395 Bayview Ave
North York, ON M2L 1A2
Canada
Email:
support@TidyToss.store
Phone:
(800) 361-2613
Email Support
For most inquiries, email is the easiest way to reach our customer support team.
You can contact us regarding:
Order questions and order status
Product information and specifications
Shipping and delivery questions
Returns and refund inquiries
Damaged or incorrect items
Product selection assistance
Website or checkout questions
General customer service inquiries
When contacting us about an existing order, please include your order number and the email address associated with your purchase whenever possible. Providing these details can help us identify your order and assist you more efficiently.
Customer Support Email:
support@TidyToss.store
Order Support
Already placed an order and need assistance?
We understand how important it is to know what is happening with your purchase. If you have questions regarding your order status, shipping information, delivery, or the products you received, please contact our support team.
To help us assist you efficiently, we recommend including:
Your full name
Your order number
The email address used during checkout
A brief description of your question or concern
Relevant photos when contacting us about a damaged, defective, or incorrect item
The more relevant information you provide in your initial message, the easier it will be for our team to understand your situation.
Product Questions
Choosing the right organization solution often depends on the size and layout of your space.
If you have questions about a product before ordering, feel free to contact us.
We may be able to assist with information regarding product dimensions, intended use, materials, available variations, placement ideas, and other details shown on our store.
We encourage customers to review individual product descriptions and dimensions carefully before purchasing, particularly when choosing products for compact spaces, cabinets, countertops, bathrooms, or under-sink areas.
Returns & Refund Support
If something about your order is not right, please contact us and provide the relevant order information.
For return and refund eligibility, conditions, procedures, and applicable timeframes, please refer to the current Return & Refund Policy available on TidyToss.store.
Our support team can help explain the appropriate next steps based on your order and situation.
Shipping & Delivery Questions
Have a question about the delivery of your order?
Contact our customer support team at support@TidyToss.store with your order number and a description of your concern.
For complete information regarding processing, estimated delivery, shipping destinations, potential delays, and other shipping-related terms, please review our current Shipping Policy before ordering.
Visit or Write to Us
Our listed business contact address is:
TidyToss
2395 Bayview Ave
North York, ON M2L 1A2
Canada
Please contact customer support before sending returns or other packages to this address. A listed business or correspondence address should not automatically be considered an authorized return destination.
For return instructions, always contact our customer service team first.
Contact TidyToss
A tidy home is built one thoughtful detail at a time — and we want your experience with us to feel just as considered.
For assistance, simply reach out:
Email: support@TidyToss.store
Phone: (800) 361-2613
Address: 2395 Bayview Ave, North York, ON M2L 1A2, Canada
TidyToss — Tidy Space. Simple Living.